Your satisfaction matters to us. If you receive a damaged product, or one that does not match your order, contact us right away and we will sort it out.

Return request period

You can request a return or exchange within 7 days of receiving your order.

Conditions for accepting a return

  • The product must be sealed and unused and in its original packaging.
  • Proof of purchase (order number or invoice).
  • The product is not one of the non-returnable items below.
  • The order must be within the Kingdom of Bahrain: returns do not apply to international shipments (GCC countries).

Items that cannot be returned for hygiene reasons

For health and safety reasons, cosmetics and skincare products cannot be returned once opened or unsealed, nor can opened perfumes or products discounted in clearance offers.

This exception does not cover a damaged or wrong product: in that case we replace it or refund it in full.

Damaged or wrong product

If you receive a damaged product, or not the one you ordered, message us within 48 hours of delivery with clear photos of the product and the packaging, and we cover the replacement and the shipping fees.

How to request a return

  • Message us on WhatsApp +973 3624 4438 or info@bellabeautybh.com.
  • Include the order number, the reason for the return and photos of the product.
  • We will reply with the return steps within two working days.

Refunds

Once we receive and inspect the product, the amount is refunded to the same payment method within 7–14 working days. The original shipping fees are not refunded unless the mistake was ours.

The customer pays the return delivery costs, unless the product is damaged or wrong.